Refund Policy

Quick answers

• Done-for-you, before we start: full refund, no questions asked.
• Done-for-you, after we start: we'll work with you until it's right (see "Proofs and fixes").
• Done-for-you, after final files are delivered: sales are final. Our mistakes are always fixed free.
• DIY packs and wallpapers, before your download link is used: full refund on request.
• DIY packs and wallpapers, after your link is used: sales are final, because downloaded files can't be returned. Broken files are always fixed.
• Bought the same thing twice by accident? Full refund of the extra purchase.
• We decline your order? Full refund.

Done for you

Before we start your pack

Changed your mind? Email us before we start and you'll get a full refund, no questions asked. We start work after your order is paid and we have everything we need from you. We'll let you know when we've started.

Proofs and fixes

• One round of text and color fixes is included with every pack. Send all your changes together and we'll update every file.
• If we made a mistake, such as a typo, a wrong date or a verse that doesn't match your translation, we'll always fix it at no cost, as many times as it takes. That never counts as your included round.
• Extra rounds of changes after the included one are usually $15–$25 each, and we'll always tell you the price before charging anything.
• Changing the design, artwork or series title after we've started counts as a new pack, not a fix.

If we can't deliver

If we miss the delivery time we promised by more than 3 business days, or we can't make your pack at all, you can choose a full refund instead of waiting.

After your files are delivered

Once your final files are delivered, sales are final. Our mistakes are still always fixed for free.

DIY packs

• Before your download link is used: full refund on request.
• Once your download link has been used: sales are final, because the files can't be returned.
• Broken or missing files: we'll always fix them. Email us and we'll send working files. If we can't fix them, you'll get a full refund.

Wallpapers

Wallpapers are instant downloads, so sales are final once your download link has been used. If a file is broken or doesn't look right on your screen, email us with your phone or screen model and we'll make it right. If we can't, you'll get a full refund.

Upgrade from DIY to done-for-you

Bought DIY and want us to finish it? Within 14 days, reply to your receipt email with your church's wording and we'll send a payment link for just the difference.

How refunds are paid

Refunds go back to the card or bank account you paid with, through Stripe. We'll send yours within 3 business days of approving it. Your bank may take another 5 to 10 business days to show it. We don't charge any fee to refund you.

Before disputing a charge

If something's wrong, please email us first. We answer quickly and we'd much rather make it right. Disputing a charge with your bank can take weeks and freezes the money for both of us.

How to ask

Email hello@cornerstoneandink.com with your order number or the email you used to buy, or just reply to your receipt. We reply within 2 business days.

Nothing in this policy limits any rights you have under the law where you live.

Cornerstone & Ink · hello@cornerstoneandink.com